Hello Francine, Turkish Airlines monetized seat assignments and allows their flyers to pay for a seat assignment prior to check-in, which is what you did. Unfortunately, that system has many software glitches which were made worse by the fact that they changed two aircraft and reassigned seats as a result, something that is completely out of our control. The seat assignment transaction, as you know, is between you and Turkish Airlines and has nothing to do with us. Our airline contract was with the group air desk at Turkish Airlines which guaranteed an airline assigned seat on the flight and unfortunately they provide us no access for us to assist. So unfortunately we will not be able assist in resolving your refund. We will pass your hotel comments along to Inspired Voyager, your host in Greece, and they in turn will contact the Wyndham Athens. Perhaps you did this, but we don't understand why you didn't inform the hotel management, the tour guide or your tour leader who had our contact information and the contact information of the owner of your tour host in Greece and request the situation be rectified. We of course, want all of our guests to have the best pilgrimage experience possible and we are very sorry about your issues with the hotel and airline.